Company Profile : Oracle India
Company Website: www.oracle.com
Job Position : Associate Technical Support
Job Location : Hyderabad, Telangana
Qualification : Any Bachelor's degree or above
Branch : Any Graduate
Salary : As per the company standards
Job description :
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Skills
Essential
• Strong and confident communicator
• Excellent telephone manner
• Ability to write clear and concise email responses
• Customer focused and excellent customer care skills
• Competent user of Microsoft Office applications
• Excellent problem solving skills
• Good attention to detail
• Proactive attitude
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